Cbeyond has 100 Better Business Bureau Complaints

Despite 100 Better Business Bureau complaints, CBeyond is awarded an A+ rating by the BBB. As mentioned before in this blog, numerous complaints are also present on complaint message boards and I can't emphasize our story enough - they nearly destroyed our business and now they are sending a collection firm after us for payments we refused to make after services were not rendered (details of our Cbeyond story are found on our November 11th, 2008 post).

According to the Better Business Bureau, here are the classifications of the 100 complaints against Cbeyond (ours included):

"Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 100 complaints about this company in the last 36 months, our standard reporting period. Of the total of 100 complaints closed in 36 months, 67 were closed in the last year.
Advertising Issues
BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Contract Issues
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

2 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to BBB.
10 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Administratively Closed
BBB Definition:

Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

7 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to BBB.
8 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Sales Practice Issues
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

5 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to BBB.
10 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Administratively Closed
BBB Definition:

Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Delivery Issues
BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Repair Issues
BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

8 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to BBB.
29 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Administratively Closed
BBB Definition:

Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

6 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Product Issues
BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

2 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Administratively Closed
BBB Definition:

Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to BBB."


Talk about a Pay Off!! If my company had 100 complaints (we have none), I wonder if the BBB would be awarding me an A+ rating.